Privacy Policy

Effective Date: December 7, 2025
Last Updated: December 7, 2025

Introduction

Welcome to Austin Epoxy Experts (“we,” “our,” or “us”). We operate the website https://austinepoxyexperts.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or request our epoxy flooring services.

Austin Epoxy Experts connects homeowners and businesses in the Austin, Texas area with professional epoxy flooring services through our network of certified contractors and installation specialists. We are committed to protecting your privacy and handling your personal information with care and transparency.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

1.1 Personal Information You Provide

When you submit a contact form or service request through our Site, we may collect the following personal information:

• Name (first and last name)
• Email address
• Phone number
• ZIP code or address information
• Project details (description of your epoxy flooring needs and preferences)
• Any other information you voluntarily provide in your inquiry

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on pages
• Referring website (the site you came from)
• Date and time of visit
• Click behavior and interactions with our Site

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Analyze website traffic and user behavior
• Improve our Site functionality and user experience
• Deliver relevant content and advertising
• Remember your preferences

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

Third-Party Analytics and Tracking Tools:

We use the following third-party services that may collect information about your online activities:

• Google Analytics – web analytics service that tracks and reports website traffic
• Microsoft Clarity – behavioral analytics tool that helps us understand how users interact with our Site
• Google Search Console – monitoring and maintaining our Site’s presence in Google Search results
• Facebook Pixel – tracking tool for advertising and analytics

These third-party services have their own privacy policies governing their use of your information.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Fulfillment and Project Coordination

• Connecting you with qualified professionals: We coordinate with our network of licensed epoxy flooring contractors and installation specialists to fulfill your service request
• Processing service inquiries: Responding to your requests for quotes, consultations, and project information
• Quality assurance: Following up to ensure you receive professional service and satisfaction

2.2 Communication

• Responding to your questions, comments, or requests
• Sending service-related information and project updates
• Providing customer support and assistance

2.3 Site Improvement and Analytics

• Analyzing how visitors use our Site
• Improving our Site’s functionality, content, and user experience
• Conducting research and analysis about user preferences and service needs

2.4 Marketing and Promotional Communications

• Sending informational emails about epoxy flooring services, tips, and industry updates
• Delivering targeted advertisements through third-party platforms
• Promoting our services and special offers

2.5 Legal Compliance and Protection

• Complying with applicable laws, regulations, and legal processes
• Protecting our rights, property, and safety, and that of our users and partners
• Preventing fraud, security breaches, and other potentially prohibited activities

3. How We Share Your Information

3.1 With Our Network of Contractors and Service Providers

When you submit a service request on our Site, you expressly consent to us sharing your personal information (name, email, phone number, ZIP code, and project details) with:

• Licensed and insured epoxy flooring contractors in our professional network
• Certified installation specialists and technicians
• Trusted service partners who can fulfill your specific project requirements

Our Service Model: We work with a network of qualified professionals throughout the Austin, Texas area to ensure you receive prompt, high-quality epoxy flooring services. Your contact information and project details will be shared with appropriate contractors who can best meet your needs. These professionals may contact you directly via phone, email, or text message to discuss your project and provide quotes.

3.2 With Third-Party Service Providers

We may share your information with third-party companies that provide services on our behalf, including:

• Web hosting and technical maintenance providers
• Analytics and data processing services (Google Analytics, Microsoft Clarity)
• Advertising and marketing platforms (Facebook, Google)
• Customer relationship management (CRM) systems
• Email and communication service providers

These service providers are obligated to use your information only as necessary to provide services to us and maintain confidentiality.

3.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)
• Requests from government or law enforcement agencies
• Situations involving potential threats to public safety or security
• Protection of our legal rights and property

3.4 Business Transfers

If Austin Epoxy Experts is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any such change in ownership or control of your personal information.

3.5 With Your Consent

We may share your information for any other purpose with your express consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Active Service Requests: If you request epoxy flooring services through our Site, we retain your information for project coordination, quality assurance, and customer service purposes.

Completed or Inactive Inquiries: Information from completed projects or inquiries that do not result in service may be retained for a reasonable period for record-keeping purposes, after which it will be securely deleted.

You may request deletion of your personal information at any time by contacting us at contact@austinepoxyexperts.com.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Right to Access

You have the right to request access to the personal information we hold about you.

5.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

5.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions.

5.4 Right to Opt-Out

You have the right to opt out of receiving marketing communications from us and to opt out of certain data sharing practices as described below under California residents’ rights.

To exercise your privacy rights, please contact us at:

• Email: contact@austinepoxyexperts.com
• Subject Line: “Privacy Rights Request”

We will respond to your request within 45 days as required by applicable law.

5.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

6. California Residents – CCPA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you in the past 12 months
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of certain sharing of your personal information with third parties
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Note: Because we coordinate services through a network of contractors, sharing your information with qualified professionals to fulfill your service request may be considered data sharing under California law. By submitting a service request, you consent to this necessary sharing. However, you may opt out of marketing-related sharing at any time.

To submit a CCPA request, email us at contact@austinepoxyexperts.com with “CCPA Request” in the subject line.

7. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child under 18, please contact us immediately at contact@austinepoxyexperts.com.

8. Security of Your Information

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information to authorized personnel only
• Regular security assessments and updates
• Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Third-Party Websites

Our Site may contain links to third-party websites, including contractor websites, social media platforms, supplier sites, and other external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Do Not Track Signals

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want your online activity tracked. Our Site does not currently respond to DNT signals or similar mechanisms.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify users of material changes via email or prominent notice on our Site (where appropriate)

Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Austin Epoxy Experts
Email: contact@austinepoxyexperts.com
Website: https://austinepoxyexperts.com

For privacy-related inquiries, please include “Privacy Inquiry” in the subject line of your email. We will respond to your inquiry within a reasonable timeframe.

13. Consent

By using our Site and submitting your personal information through our contact forms, you consent to the collection, use, and sharing of your information as described in this Privacy Policy, including the coordination of services with our network of professional contractors.

Thank you for trusting Austin Epoxy Experts with your information. We are committed to protecting your privacy while connecting you with the best epoxy flooring professionals in Austin, Texas.